Virtual secretary and concierge · United Kingdom

Your virtual secretary. And your concierge.

virtualsecretary.online starts with the desk: your diary, your letters, your appointments and the calls you would rather not make. The same adviser also books the table, the hotel and the journey.

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Monday–Friday, 9:00–17:00 (UK time)

  • Diary, letters & calls
  • Appointments
  • Tables, hotels & travel
A letter being written at a desk
Desk
A calendar used to plan the week
Diary
A set restaurant table
Tables
Diary Letters Appointments Hotels

01 — About

Who we are

A virtual secretary for the admin, and a concierge when something needs booking.

A quiet desk in a bright office
The desk work first. The bookings when you need them.

A letter to answer, a form to finish, a dentist to book, a reminder before something is due. That is the secretary’s side, and it is where most calls begin.

When you also need a table, a hotel or a train, the same adviser switches to concierge and places the booking. We do not replace a solicitor or a financial adviser.

That is virtualsecretary.online. A virtual secretary and a concierge in one person — not a chatbot, and not a call-centre script.

02 — Services

What we do

Secretarial admin first, then the bookings a concierge would take for you.

A checklist and diary on a desk
01

Diary and reminders

Appointments, deadlines and bookings kept in order, with a reminder before something is due.

A letter being written by hand
02

Letters and emails

Replies drafted in plain English, checked for tone, and ready for you to send.

A clinic reception desk
03

Appointments

GP, dental, salon and professional slots found, booked and written into your diary.

Hands reviewing a form
04

Forms and applications

Household forms talked through section by section, so you know what to complete.

Someone taking notes during a call
05

Calls on your behalf

Clinics, councils, venues and providers contacted for you, with the outcome noted down.

Papers organised on a desk
06

Follow-up and paperwork

Confirmations chased, enclosures checked, and a short list of what is still outstanding.

Restaurant table set for dinner
07

Restaurant reservations

Lunch, dinner and celebrations — date, time, party size and notes for the kitchen.

Resort pool beside a hotel
08

Hotel bookings

City hotels, country houses and short breaks, matched to dates and how you like to stay.

View from an aircraft window
09

Travel bookings

Trains, flights and ferries, plus the transfer that meets you, with references sent back.

03 — How it works

Three steps, then it is handled

Secretary for the admin. Concierge when it is a booking.

  1. Someone writing a short note on a laptop
    01

    Tell us

    The letter, the appointment, the form — or the table, hotel or journey.

  2. Two people agreeing a plan
    02

    We arrange it

    An adviser drafts, calls and diaries it, or places the reservation if that is what you asked.

  3. A neatly made hotel bed
    03

    You are updated

    We send the draft, the diary note, or the booking reference — and what is still open.

04 — Why virtualsecretary.online

A secretary’s desk, with a concierge beside it

Admin is the everyday work. Bookings are there when you need them. The person is real either way.

A real person

Your virtual secretary listens, drafts and diaries. The same person books when you ask. Not a chatbot.

UK business hours

Monday to Friday, 9:00 to 17:00. A clear reply, without a queue or a script.

Clear limits

Everyday admin and the bookings you ask for. Availability is set by the venue. Regulated advice stays with qualified professionals.