Website terms of use

Last updated: 27 October 2026

These terms govern your use of the Virtual Secretary website at https://virtualsecretary.online/. By using this website, you agree to these terms. The paid telephone service is governed separately by the applicable Service Terms.

1. Who we are

The website is operated by OCTATEL HUB - FZCO, Dubai Unified Licence (DUL) reference DW7863, registered at:

DSO-IFZA-51059, Dubai Silicon Oasis, Dubai, United Arab Emirates.

Trading as Virtual Secretary.

Customer service telephone: +44 (0) 345 031 0890
Email: [email protected]
Website: https://virtualsecretary.online/

2. Information on this website

The website provides information about our virtual secretary and concierge services for UK and international customers.

Website content is provided for general information only. It does not constitute legal, tax, financial or other regulated professional advice.

Information about third-party services, including restaurant bookings, hotels, appointments and travel arrangements, is provided for convenience. Availability and the terms of third-party services are determined by the relevant provider.

3. The paid telephone service

Calls to numbers beginning 0904840 cost £3.60 per minute, plus your phone company’s access charge.

The applicable Service Terms explain the paid telephone service, its scope, charges, limitations and complaint procedures. Please review those terms before using the service.

4. Acceptable use

When using this website, you must not:

• Use the website for unlawful purposes or in a way that infringes another person’s rights.
• Attempt to gain unauthorised access to the website, its servers or associated systems.
• Introduce viruses, malicious code or other harmful material.
• Interfere with the website’s operation, security or availability.
• Copy, reproduce, scrape or commercially exploit website content except where permitted by law or with our written permission.

We may restrict or suspend access where reasonably necessary to protect the website, its users or our business.

5. Intellectual property

Unless otherwise stated, the website content, text, design, branding, graphics and other materials belong to OCTATEL HUB - FZCO or its licensors.

You may view and use the website for personal, non-commercial purposes. You must not reproduce, distribute, modify or commercially exploit website content without prior written permission, except where permitted by law.

Nothing in these terms transfers ownership of intellectual property to you.

6. Website availability and accuracy

We take reasonable care to keep website information accurate and up to date. However, we do not guarantee that all information will always be complete, current, uninterrupted or error-free.

We may amend, suspend or withdraw website content or features where reasonably necessary.

To the fullest extent permitted by law, we exclude liability for losses arising from reliance on website content or temporary website unavailability. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.

Nothing in these terms affects any statutory rights you may have as a consumer.

7. Third-party websites and services

Our website may contain links to third-party websites or services. These links are provided for convenience and do not constitute an endorsement.

We do not control third-party websites and are not responsible for their content, availability, terms or privacy practices. Your use of third-party services may be subject to separate terms and conditions.

8. Privacy and cookies

Our Privacy Policy explains how we collect, use and protect personal data.

Our Cookie Policy explains the use of cookies and similar technologies on the website.

You should read these policies alongside these terms.

9. Changes to these terms

We may update these terms from time to time to reflect changes to our website, services, business arrangements or applicable law.

The latest revision date will appear at the top of this page. Continued use of the website after revised terms are published constitutes use subject to the updated terms, to the extent permitted by applicable law.

10. Governing law and jurisdiction

These website terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

The courts of England and Wales shall have jurisdiction, without limiting any rights a consumer may have to bring proceedings in another court where required or permitted by applicable law.

11. Contact details

For enquiries about this website or these terms, contact:

OCTATEL HUB - FZCO
Dubai Unified Licence reference: DW7863
DSO-IFZA-51059, Dubai Silicon Oasis, Dubai, United Arab Emirates.

Customer service telephone: +44 (0) 345 031 0890
Email: [email protected]
Website: https://virtualsecretary.online/

Calls to numbers beginning 0904840 cost £3.60 per minute, plus your phone company’s access charge.

© 2026 Virtual Secretary. All rights reserved.

Customer service: +44 (0) 345 031 0890